Technical Support

We believe that technical support starts to add value to the management by understanding client needs and offer an all round solution to their needs. Pearl IT make IT very simple and divide it in to three main areas Design, Build and Maintenance.

Offshore Technology Solution is flexible to your changing needs; we promise our IT expertise in the design, build and maintenance of both Local Area Networks (LAN) and Wide Area Networks (WAN). Whether it is for a single site or a global multi-site configuration, Pearl IT can deliver the best solution that matches your requirements.

Offshore Technology Solution's promise starts from broadband to data cabling, stand alone server to multi servers, routers to frame relay. We can provide a number of business maintenance and support level agreements specifically for your organisation?s IT requirements.

Support per Machine

Pearl IT can provide you fixed monthly charge with hands-on support with guaranteed response times of your IT environment; we cover all faults and errors.


Fixed Cost per Machine

After a preliminary stabilisation of your IT environment, we cover up all faults and errors taking place, as well as basic supervision, for a fixed monthly or annual fee.


Pay As You Go Hours

Pearl IT offers a flexible way to use our expert services. Purchased pay as you go hours can be used as telephone support, remote support or on-site support. The more hours purchased, the lower the equivalent hourly rate.



Mostly organisations don't consider committing an annual contract, in particular if their IT support requirements are undersized. Pearl IT is pleased to offer our skill on a relaxed basis charged at an hourly rate.

Mostly organisations require in house IT staff or IT department to support their network and business. Pearl IT can make available dedicated certified IT expert for your organisation. As a substitute of expenditure time keeping systems are running smoothly, your key business and valuable staff can have the independence to focal point on core business performance


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